Visitor
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2 Messages
Issues with IVR, support site and app [Edit]
I had a big complaint about how bad the Xfinity IVR and app are and what happens, even this site gives me an error making me start over.
Visitor
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2 Messages
I had a big complaint about how bad the Xfinity IVR and app are and what happens, even this site gives me an error making me start over.
XfinityPaula
Official Employee
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1.6K Messages
1 month ago
Good morning user_sdfn2m. Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm terribly sorry to read of the trouble you have had with the IVR, support site and app. I know it can be frustrating when trying to connect with someone from a company for help with your services. Especially when the self-service options are not providing the support we need. I would love to help you out in any way we can and happy to share your feedback with our leaders. Were you looking for help with your services when connecting with the IVR? If so, you are with the right team for help!
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