Visitor
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1 Message
Issues with compatibility
Has anybody else had issues with getting a phone that is compatible with Xfinity I've bought two brand new phones off of Amazon which both said they were unlocked for all carriers including Xfinity and I get them and I put in the MEI number they're not compatible. I live on disability so I am on a very fixed income and especially my mom just recently passed away and I'm trying to take care of the that way so I can't buy a phone from Xfinity I have a Samsung phone and I've gotten two brand new phones from Amazon the last 4 or 5 days and when they don't work I have to find a ride to take them in to send them back to Amazon wait for them to refund me the money and then buy a new one and wait for it to get here I am so frustrated I wish I wouldn't have gotten Xfinity at this point
DreamSayerZ
Problem Solver
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1K Messages
2 days ago
What is the model number of the Samsung phones you purchased?
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XfinityMelinda
Official Employee
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152 Messages
3 hours ago
Hello @user_nxzgdg. Thanks for creating a post on our Xfinity Community Forum. I apologize you’ve had to go through all of that, especially with your mom recently passing (condolences). With everything else you have going on right now, I want to provide you a link that will allow you to check your imei against our mobile system.
https://www.xfinity.com/support/articles/xfinity-mobile-byo-limited-compatibility
Please review our article to help avoid the back-and-forth with returns. Our tool will confirm, right away, if a specific phone will work on Xfinity Mobile.
If you already have another device in mind, you can also enter the IMEI there first to be sure it’s compatible before ordering.
We’re here for you! Please let us know if there’s anything else we can do to help.
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