Visitor
•
1 Message
Issue activating new sim due to unreceived email verification code
I am using a shared family plan for my phone and my sim card broke, so I went to an Xfinity store to get it replaced. They replaced it and said I should be able to activate it on the app. I went on the app and went to Ready to Activate -> Start Activation, and a verification code was supposedly sent to the primary account holder's email. However, the primary account holder (my parent) never received this verification code. I cannot use my phone to call Xfinity, since I don't have a working sim.
Is there any override possible for this? I am not the primary account holder, but I am an account manager. Thank you!
XfinityJon
Official Employee
•
1.3K Messages
2 hours ago
Good afternoon user_66mbh8. I would be happy to look into this further for you. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0