iPhone unlock

The iPhones on my Xfinity Mobile plan are paid off, but they are not unlocked. Your website says this should happen automatically, but it hasn't. I am trying to use an esim in the UK, but because it is locked it will not go through. I have not been able to find anyone to help resolve this issue, and it is very frustrating.

Responses

DreamSayerZ

Problem Solver

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860 Messages

28 days ago

@Damasa77

Here are the other unlock requirements to be aware of:

At least 60 days must pass since your phone was activated.
Your Xfinity Mobile account cannot have a past-due balance.
Your phone cannot be reported lost, stolen, or involved in fraudulent activity.

If you believe you’ve met these requirements, but your phone is still locked, please chat with Xfinity Assistant.

0

D

Damasa77

Visitor

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2 Messages

28 days ago

Problem resolved by a very helpful chat agent. I met all the requirements mentioned and found the most helpful chat agent out there. He listened to my problems and unlocked both of my phones while we were still connected on chat so I could install the SIM cards I needed for my vacation in the UK.

Unsure why my phones did not unlock immediately after being paid off, but a non-issue now thanks to the most helpful chat agent, Suresh.

1

XfinityEricB

Official Employee

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2.4K Messages

Damasa77 Happy to hear you got support from one of our other teams while waiting for us to get to you here. Please let us know if you need assistance with anything more anytime in the future.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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26 days ago

0

Devices

Damasa77

iPhone unlock

DreamSayerZ

Damasa77

XfinityEricB

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