Visitor
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1 Message
Iphone trade in device credit not honored
I traded in my old Iphone 14 pro max to xfinity last May. Since then, I have to spend hours on the phone every month trying to get them to manually apply the credit. I am at my wits end. When they do start a ticket to investigate it, the always say they will fix this and get back to me. When I check the ticket number a few days later, it shows the ticket closed with no action to resolve our problem. No one ever follows up to explain what happened, so every time I call, I have to start over. My advice to any of you thinking about trading in your old phone to Xfinity-don't do it!
XfinityJamesC
Official Employee
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2.7K Messages
14 days ago
Greetings, @user_rejuwr! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues with your trade-in, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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