1 Message
iPhone promotion and billing scam.
Told iPhone 14 was free by agent as a promotion. I questioned that, but he insisted it was free. Xfinity billing me $26 a month. Called and was Told iPhone 14 wasn’t free. I returned the phone through FedEx, but xfinity said I have to pay $26 a month as phone was damaged….it wasn’t. They also gave away my cell phone number that I’ve had for years which they promised to give back to my iPhone 8 as soon as they received the phone. I am now paying $26 a month for two years for a phone I don’t have, even after talking to a supervisor. Have been an xfinity customer and diamond member for years. This is outrageous. They told me agent misspoke and they are not responsible for what he said. Please help.
XfinityJohnG
Official Employee
•
1.6K Messages
2 months ago
Thank you for reaching out to us here @user_blfddq. I will be happy to assist you with that issue from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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