Regular Visitor
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7 Messages
iPhone order says shipped a week ago. UPS still doesn't have it.
How do I follow up on an order that has a tracking number, but the tracking number has said "label created" for a week now. It's clear there is something wrong, but navigating Xfinity support is a giant task.
Thanks.
XfinityEmilyB
Official Employee
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1.7K Messages
2 months ago
@jjozitis Thank you for reaching out so we can look for updates on your iPhone order. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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