Visitor
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1 Message
iphone number switch from att to xfinity
Ran the activation to port my number from ATT to Xfinity. It appeared to complete, but IPhone is now not receiving service. My account does not show mobile service and I get a message "The phone number entered is not eligible to be ported to Xfinity Mobile.
XfinityJon
Official Employee
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1.1K Messages
2 hours ago
Good afternoon user_02bwmg I would be happy to look into this, and to assist you further.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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