1 Message
iphone 16 stolen by fedex, received empty box
i’m sorry but the fact that y’all denied my claim that was done the same day as me receiving this empty box which my Iphone 16 was supposed to come in (not to mention my claim was put in by the xfinity store) and now y’all are saying i will be charged?, after spending the pass month on the phone with xfinity trying to figure out why my claim was still waiting. i’m definitely going to sue xfinity because this is ridiculous i’ve done the claim, the police report, gone to the store, and talked to xfinity on the phone multiple times and y’all still haven’t resolved my issue. i shouldn’t have to go through all of this for a phone i didn’t receive. this should be between xfinity and Fedex considering, this has been an issue for so many since 2023. i will not be paying for a phone i did not receive.
XfinityMarcus
Official Employee
•
1K Messages
26 days ago
melissa2003 thank you for using the Community Forum page to reach out today. I understand that you received an empty box while anticipating a new iPhone, and we absolutely want to address this issue as quickly as possible to get you your device. Please send me a direct message with your full name and complete service address to take a closer look into this situation for you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_tsco24
2 Messages
8 days ago
Signed for a delivery this morning. Opened the box about an hour later and there was a bottle of hand soap in it. No phone.
I’ve made phone calls and did online chat, still haven’t received the claim email that I’m supposed to get to upload photos of what we received.
This is ridiculous.
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