Visitor
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4 Messages
Iphone 14 pro max - managed networks can't remove?
I did buy the phone from xfinity. After i paid off the phone the the carrier lock was removed. The issue i have now is a have a "managed network" (Xfinity mobile) that i can't remove. I no longer have xfinity service. I have deleted the esim in the cellular section. I don't have anything in the vpn configuration for xfinity either. I even tried to go in apple / passwords app & delete it from there & it won't allow me. I have tried to turn off icloud syncing & that didn't work either.
I know there is a nuclear setting of Settings > General > Reset > Reset Network Settings. I would prefer not to do this if at all possible. Having to add on my network settings back would be a pain. Is there any other way & are you 100% sure if i do the nuclear settings it would work? I plan on getting a new iphone this year & i definitely don't want icloud to sync it back to my new iphone.




XfinityRaul
Official Employee
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2.6K Messages
4 days ago
@user_cf91a4 Thank you for making us aware you're having issues with your phone. I would like to take a look at your account to see what we can do to fix this. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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