Visitor
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1 Message
Iphone 13 pro unlocked
I called xfinity to unlock my recently purchased iphone. They said it would be unlocked in 24 hours but it’s still locked. Can you help?
Visitor
•
1 Message
I called xfinity to unlock my recently purchased iphone. They said it would be unlocked in 24 hours but it’s still locked. Can you help?
XfinityJamesC
Official Employee
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3K Messages
1 hour ago
Greetings, @Saullopez24! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about getting your iPhone unlocked, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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