iPad never came

I went into the store to see if I could purchase an iPad. the iPad was not in stock so they told me to order it with them and it will come by FedEx in two days. as I’m sitting at work I received a notification stating “ Customer refused package” in Austell, Ga. Mind you, I am located in Atlanta, Georgia. I went back in the store on my lunch break to speak to a gentleman about what was going on. after explaining to the gentlemen, he said nothing and proceed the right two phone numbers down for me while shaking his head. further, letting me know this is an ongoing issue with them. I was told to make a police report for an item that never came to me in order to get my money back. I went back-and-forth with FedEx in Xfinity for about three days. finally I spoke to a police officer, and he let me know that I was wasting his time and my time as well because how am I supposed to make a police report for item? I never received. Finally, after 8 business days I get my money back. From this situation alone, I have stopped four friends from ordering an iPad through Xfinity. I will continue to stop more people from ordering iPad through Xfinity until they come up with a better solution where you can’t even change your address as to where your package will be sent so someone can be there to sign for it or even better get it shipped to the store. I wish I could upload these pictures.