Visitor
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4 Messages
Invoice for Device Payout
I have spent the last 2 hours trying to get an Xfinity Agent to provide me with an invoice showing the exact amount left to pay on two devices. After speaking with 9 representatives, I still do not have this information. I do not need my monthly bill--it does not show the full payoff amount of the devices. As I have left Xfinity because of this kind of terrible customer service, I do not have full access to the billing page either. PLEASE can someone help me?!?!?!?1
XfinityAlfonso
Official Employee
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2.8K Messages
2 months ago
Hello user_1xlczf thanks so much for taking the time out of your day and reaching out here via our Xfinity Forums! We are so sorry to hear that you've moved on to a new provider, but we are happy to help however possible in answering your questions regarding device payout.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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user_o782xk
Visitor
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1 Message
2 hours ago
Did you get it resolved? I am trying to get the same thing and have had to speak with multiple people, in the Xfinity store and on line. No one can do anything. I am prosed the final bill with this information, but what I get is useless.
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