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user_cvwc8f
1st Topic

Visitor

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1 Message

Tuesday, January 27th, 2026 12:17 AM

Internet is soooooo slow

I absolutely hate xfinity. I've had nothing but trouble with both cable TV and internet ever since I started. I'm getting download speeds of 4 mega bits per second 😡They have come out and rewired at least 19 times, and have replaced the cable boxes and modem more times than I can count. I can't wait to ditch xfinity and switch to frontier which has much better and faster internet, they are much cheaper too.

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15 hours ago

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XfinityMartyR

Official Employee

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2.9K Messages

18 days ago

 

user_cvwc8f Thank you for reaching out! This is definitely not the experience we want you to have at all. Has the local team provided any indication at all why your speed is so slow? Have you tried any of the steps listed in the following post? How to Troubleshoot Your Xfinity Internet and WiFi connection  

 

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user_2utvcz

Visitor

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1 Message

13 days ago

My internet has also been terrible  lately. If this isn’t resolved I’m going with RACE next month.

(edited)

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XfinityBillie

Official Employee

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3.9K Messages

@user_2utvcz Thank You for taking the tin\me to reach out here on our Xfinity Forums. I understand that you've been experiencing service issues with your internet. This is not the experience we want for our valued customers and I would love to help you find a resolution. Can you share more details with us about what you are experiencing with your internet service and what troubleshooting steps you've attempted?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_cb1pux

Visitor

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1 Message

15 hours ago

During the first half of February 2026 I have had the same low download speeds with Xfinity, reliably under 100 MBPS (with a plan that promises at least 400 Mbps) and as low a 6 Mbps in recent days. I called Xfinity repeatedly and told them that based on my experience, the problem is theirs not mine (I had restarted and then reset my modem multiple times, checked all cables and connections, etc.).  Their customer support folks repeatedly denied problems were occurring on their end, suggesting that perhaps my 5 year old modem was to blame. Then on the afternoon of February 15, 2026, high speeds suddenly returned (474 Mbps down load, 42 Mbps upload), indicating to me that something in their system changed and their customer service folks are either unable to see the source of problems or are being deceptive about them occurring. Have others had similar experiences?

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