Insurance for phone is a rip off

I’ve paid the monthly charge for insurance on my phone. I completed the claim in a timely manner. It has been 6 days and they have not delivered my replacement phone. The only answer I get is “we are very sorry” but no reposition or compensation. The money for my bill is still be taken out of my account, yet I have no phone.

Responses

XfinityVianney

Official Employee

•

2.3K Messages

3 days ago

mikemccauley327, thank you for reaching out. I hope you are doing well today. I wanted to circle back regarding your post. I see you are still waiting for a replacement, and haven't gotten any clear answers as of yet. I would certainly love to dive in and provide further assistance. When you have a moment, please send me a direct message with your full name and service address to get started.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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mikemccauley327

Insurance for phone is a rip off

XfinityVianney

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