Visitor

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8 Messages

Wednesday, January 21st, 2026 3:37 AM

Inside fraud

Hi I’m trying to post and someone is messing with my sentences . It was happening last night . Phone compromised by Xfinity . Can’t dm you alyssa

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Official Employee

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849 Messages

8 hours ago

Hi @user_9ff49e, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, to get started.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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