Incorrect Charges and Unapplied Discounts

I’m posting here because after multiple attempts to get help from Xfinity, I still have no resolution. I’ve called customer service several times, visited the Annapolis store in person, and used the Xfinity app live chat, but every interaction has ended with no real assistance.

I was promised a total of $800 in device discounts ($400 per phone) when I purchased two phones online. Those discounts were never applied. Each time I ask about it, I’m told that “the transaction already happened” and that nothing can be done, which is extremely frustrating.

I was also charged $120 for a plan change that I never agreed to. An employee at the Annapolis store signed into my account and made the change himself, and I was never told there would be an extra charge. Now I’m being told it was an online transaction, which is simply not true.

At this point, I feel like I’m being dismissed, redirected, and given contradictory information. I’m sharing this here so others can see what I’ve experienced, and I am requesting that an Xfinity specialist or someone with the authority to fix billing and device‑discount issues contact me directly to resolve this situation.