Visitor
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1 Message
Inappropriate customer service
Hello, my name is [Edited: "Personal Information"], and I would like to file a formal complaint regarding a male Xfinity Mobile representative I spoke with today, October 13, 2026, at approximately 1:57 PM.
I called regarding a billing issue and was speaking quietly when the representative made an unsolicited comment about my voice, stating, “Wow, what a tone of voice. I’m very lucky today.”
I found this extremely inappropriate, uncomfortable, and unprofessional. I immediately told him his behavior was inappropriate and ended the call.
I contacted Xfinity for assistance with my account, not to receive personal or flirtatious remarks from an employee.
I am requesting that a supervisor locate and review the recorded call from 1:57 PM, formally document my complaint, and provide a complaint reference number and follow-up regarding this incident.
Thank you,
[Edited: "Personal Information"]
XfinityLinda
Official Employee
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2.8K Messages
5 days ago
Thank you for connecting with us here in our community, @user_6aunmh. I'm sorry to hear about your experience. You've reached the right team for assistance with your feedback. Please send us a Direct Message including your name and complete service address. We look forward to hearing from you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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