IMEI Mismatch

Hi, I am trying to activate a factory-unlocked Z Fold 4 (SM-F936U1), but your backend database has a provisioning block/IMEI mismatch from an eSIM transfer following a phone switch. The WiFi ribbon in my previous Z Fold 4 was damaged and while transferring the eSIM to my new Z Fold 4 through USB instead of WiFi, I lost Xfinity coverage on my old phone but the data did not properly transfer and needs Tier 2 level service as Tier 1 sees the phone as being locked by a different carrier, but under Software Information, the new Z Fold 4 is indeed unlocked from all carriers but does show the transfer to Xfinity indicating verification needs to be fixed on the backend at Xfinity. Any help would be greatly appreciated!