3 Messages
Im wantig to have xfinity waive the balance on my deceased husband"s cell equipment
Hello, my husband was killed on march 20th, 2024 and I have been trying to contact a human representative to help me to get the balance on my husbands equipment waived. I have been a xfinity customer for cable for over 25 years. There is a $600 balance left on his cell phone. I AM HAPPY TO RETUR THE PHONE TO YOU I have provided his death certificate. but I just get a run around thsat I have to pay for a phone that is not being used.
Christy
XfinityDena
Official Employee
•
2.3K Messages
4 months ago
@user_pqj1lt First off I am so sorry to hear about your husband. Please accept our condolences. I want to ensure you’re able to get in touch with an Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Please reach out to our Xfinity Mobile team with the options below.
Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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