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user_33v8gg
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8 Messages

Friday, May 15th, 2026 2:57 PM

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I’m still waiting for my money that was taken out of my account

So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back 

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6 days ago

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XfinityThomasD

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3 months ago

 

user_33v8gg Was the payment processed after a recent change to the account, or possibly the disconnection of all services?

 

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user_33v8gg

Visitor

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8 Messages

I have my receipt as to my last bill I know you can check also  Everything was paid up to date when I change my service So to me everone is saying the same thing please check my last day of service date 

3 months ago

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XfinityThomasD

Official Employee

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1.9K Messages

We cannot see or access your account information from the public side of our Community Forums. For clarity, was it a full disconnect on your account? If service was fully disconnected recently, a refund would be processed within 30 days of the cancellation date. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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user_33v8gg

Visitor

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8 Messages

Yes fully disconnected and never received money back my account was closed but money was taken out 3 months later 

3 months ago

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XfinityRichard

Official Employee

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3.6K Messages

Hi there, @user_33v8gg I do apologize for the inconvience, I can look further into your concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

3 months ago

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user_m6m5pe

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8 Messages

2 months ago

Well good luck with that. Mine happened quite recently. I had a past due of $52.00 and a payment arrangement for June19th. I  paid it around the 15th. So that was gone. When I checked my bank account they had taken $132.00 from my account. For what?? When i talked to a CSR I was assured it would be reversed and my money put back i  my account.  Never happened.  So paying my overdue off and my current bill not even due yet where did they come up with $132.00. Oh but here is the best part of their thievery.  I DO NOT HAVE AUTO PAY and for this very reason. Guess an Attorney next of small claims IDK but I am furious.

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user_frkjdb

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1 Message

6 days ago

We fully disconnected and turned in our equipment at the Xfinity store.  Agent gave us a receipt and said our account was closed.  I logged in to delete my bank account info and couldn't get in.  I was then charged for the next month in full even though the account was closed.  Called and waited on hold for an hour and then an agent that could have been AI said that it could see I was due a refund.  then put me back on hold for 30 minutes to "talk to a live agent to process my refund" finally came back on the line and told me that it wasn't sure what was taking so long and it would check.  Came back 15 minutes later and said they were closed.  Gave me a  ticket number and said I would hear back in 3 days or to call again (no way - it is hell to hold and hear the same 30 second music tune followed by how much they appreciate my business).  Didn't hear back so wasted more of my time  going to the Xfinity store today and they said that it will be 4 to 6 weeks to get it processed.  That is ridiculous, are they going to pay me interest on the $254 they stole from my account?

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