Visitor
•
1 Message
I'm firing Xfinity Mobile
Long story short...I've spent 2 months trying to get the appropriate promotion applied to my upgraded phone order. Was constantly told to wait and the appropriate credit would show up. Today, they told me to go into the store (in Tigard, Oregon). After an hour it was decided that the order was entered (BECAUSE THE COMCAST PERSON ON THE PHONE ENTERED IT WRONG!)
You are fired....going to transition to TMobile
[Edited: "Personal Information"]
XfinityCarolyn
Official Employee
•
261 Messages
5 hours ago
@tom.major Thanks for reaching out to us about the missing Xfinity Mobile promotion. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0