Visitor
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1 Message
Identity Verification not working
I’m trying to place an order online for a phone. When I get to the “identity verification” prompt, i put in my SSN and DOB, and it says that they are unable to confirm my identity. I thought maybe this was an error because the item I was trying to finance was beyond the limit that xfinity would allow me to finance (because we are already financing another phone). So I picked one that I made sure would fall within our financing limit. Still same issue. Tried on multiple browsers and desktops.
XfinityBrianH
Official Employee
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2.6K Messages
8 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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