Identification Verification

I recently had an incident where my phone was destroyed. I ordered one online, as I've done at least ten times before. After taking my order, and charging me, your terrible company decided it needed to ask for my ID. I have now been to two stores to try and get this taken care of. I don't have access to that phone number, and they say that is the only way to verify my identity. This is ludicrous. It's 2026...Xfinity needs to do a beyter job. What does it do when someone orders a new phone that doesn't already have one? the fact that not one of the 15+ agents I spoke to could help me in the last three days. Its' honestly insane this has been the process to get a phone I've already paid for. And, the fact that no one could give me a real answer, or provide a solution, shows just how much Xfinity is lacking in all of its service areas. Really poor performance, and I cant wit until they actually get me a phone so I can take my entire plan to T-Mobile.