J

Friday, May 31st, 2024 2:04 PM

ID Verification

I am trying to verify my ID through Xfinity to complete my new mobile order, however, it sent a text message to the phone number I wanted to use. I no longer have that phone since it broke which is the main reason I decided to switch to Xfinity. I cannot find out how to get an email instead of text and do not have a phone to contact the verification team. Can someone help? Thanks. 

Problem Solver

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569 Messages

6 months ago

@Jbwells93 I would reach out to Xfinity Mobile for assistance in completing your order. You can do that by using one of these methods;

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