Saturday, February 24th, 2024 2:50 PM

Icons in my phone won't go away

I have to icons on my screen that won't delete. 1 is a gray Xfinity stream and the other is a white and blue Xfinity icon. They just appeared there one day. Is my phone hacked? 

Problem Solver


347 Messages

2 months ago

@user_5mr6jd What phone do you have and did you purchase it from Xfinity Mobile? Your phone hasn't been hacked. Those are likely pre-loaded apps Xfinity Mobile put on your phone.

Official Employee


986 Messages

2 months ago

Hello user_5mr6jd

I do not think there is any foul play at hand. Are you by chance an Xfinity Mobile customer? Appreciate you taking the time to get us in the loop to help. 

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