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analedez
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1 Message

09/11/2026 4:26 PM

I want the new Iphone

hello so when I joined Xfinity, I was informed if I got the insurance plan, I would be able to apply for the newest iPhone for free with trade in i currently have the 16 plus

i’m just wondering how I can get the iPhone if I go online or in person

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16 hours ago

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XfinityChristy

Official Employee

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3.1K Messages

16 hours ago

 

analedez Thank you for your interest in upgrading to the newest iPhone! I do want to clarify that having Xfinity Mobile Protection does not automatically qualify a device for a free upgrade. Upgrade offers, trade-in values, and promotional eligibility can vary based on the device, account status, and the promotions available at the time of purchase. You can review your upgrade options and any available trade-in offers by signing in to your Xfinity Mobile account online. Xfinity also has information available about Xfinity Mobile Protection and device upgrades on its support pages.

 

 

If you'd like us to take a closer look at your account and review any current upgrade offers that may be available for your iPhone 16 Plus, please send us a Direct Message with your full name and service address, and we'd be happy to help.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

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