I traded my Samsung Galaxy Ultra s24

I'

Mark MacFarlan  iv been with xfinity, ten years for the very first time, I traded my samsung galaxy ultra s 24 to

 XFINITY'S promotion for thee Samsung Galaxy Ultra s26. What a mess the agent didn't get my tray to the warehouse in 7 months. So I didn't get the promotion, and they charged me full price. I always buy my Samsung's directly from samsung US. A they use the smart tutor app to do the diagnostic. They send me my new phone. I do the switch and put the old phone factory set back in the box. Send it back to them, get an email in two weeks. Trade received, get another email in 2 more weeks. Trade confirmed my Samsung S24 plus cost me 499. Dollars my Samsung Galaxy ultra S7 watch cost me $299

 Xfinity it's all over 

Reddit for people getting the same loss of trade so don't buy from xfinitygo direct to Samsung USA  the manufacturer and by pas the loss of promotion and save money. Youll be so glad you did.