Visitor
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1 Message
I never got a printable return label for my trade in
I have spent 8 hours on chats and I am done . Your support is not good enough.
>>>: I have raised a ticket to create the return label for the team, so you will receive it in the mail. The ticket number [Edited: "Personal Information"]
The fact that I had to spend so much time doing this is really sad
XfinityThomasA
Official Employee
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3K Messages
21 days ago
Hello, user_flqs2v! Thank you so much for joining us here on the Forums — we’re really glad you reached out. We’re truly saddened to hear about your experience. This definitely isn’t the kind of service we aim to provide, and we’d really appreciate the opportunity to make things right and help however we can. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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