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user_o4dr56
1st Topic

3 Messages

Thursday, January 9th, 2025 8:27 PM

I need help unlocking my IPhone

I am trying to unlock my iPhone, I followed the instructions provided and that lead me nowhere until I directly contacted Xfinity support where I was told to make a public post to open a ticket.

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4 hours ago

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XfinityMarcos

Official Employee

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2K Messages

2 days ago

Hello user_o4dr56, thank you for taking the time to create this post. In order to be eligible for a unlock, your phone must meet the requirements listed 'Here'. Are you able to confirm if your device meets those requirements? If so, and you have a Xfinity account, we can submit a ticket to request your device to be unlocked. 

 

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user_o4dr56

3 Messages

Yes I can confirm that I meet the requirements.

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20 hours ago

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XfinitySheila

Official Employee

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925 Messages

 

 

 

Thank you! I would like to assist in submitting the request to have your device unlocked. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 hours ago

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user_cx9b8y

10 Messages

4 hours ago

Experiencing the same issue and no matter who I talk to no one is able to unlock my phone. Each person or bot will tell you to wait or call/text them again to restate your complaint over and over again. This is ridiculous when you don’t have cell service, because they won’t unlock your phone!  As clients, we need to band together to file a class action law suit and make Xfinity pay us back for their neglect and widespread suffering they’ve caused all of us. 

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