Visitor

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1 Message

Wednesday, April 15th, 2026 11:21 PM

I need help setting up my phone

I can not remember any of my passwords. I have factory reset my phone & I still can NOT get in. I need someone that can help me get past the phone User passcodes/words.

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Problem Solver

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981 Messages

13 hours ago

@user_v4lmha What is the make/model of your phone? If you were able to successfully factory reset the phone, where exactly are you being asked for a passcode or password? At the lock screen? Or are you trying to factory reset and being asked for a passcode?

(edited)

Official Employee

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3.4K Messages

2 hours ago

 

user_v4lmha - You’ve come to the right place for support—I’m happy to help. If you’ve forgotten your Xfinity password, you can reset it anytime here. If you already know your password and just need to change or update it, you can do that by signing here.

 

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