Visitor

 • 

1 Message

10/30/2026 6:32 PM

I need assistance with an unresolved Xfinity Mobile billing dispute.- 10-30-26

I was charged approximately $22 per month for a mobile line that was never activated or used. After multiple attempts to resolve this issue with customer service, I received only a $40 refund, while approximately $160 remains outstanding.

I have already escalated this matter through the FCC and California Attorney General.

I would like an Xfinity representative from the appropriate billing or executive resolution team to contact me through private messaging so I can provide my account details and formal refund request.

Thank you.

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

10 hours ago

 

user_ovqvv9 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

 

forum icon

New to the Community?

Start Here