1 Message
I need a transfer PIN
Like other complaints I have read online, I have not been able to get a transfer PIN and I believe this is an intentional act on Comcast/XFinity's part.
I have been trying since October 2nd.
[Edited: "Personal Information"]
When I log onto the Xfinity mobile site, I get a message that says I have no devices.
Please provide me with a transfer PIN.
Thank you,
Valerie [Edited: "Personal Information"]
XfinityOrlandoM
Official Employee
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1.4K Messages
27 days ago
@user_44lf1x
Thank you for reaching out to our Forum team, it’s great we can connect this way! I do apologize for any inconvenience you're experiencing with porting your Xfinity mobile number out. To request a security PIN through the Xfinity app or website. Make sure you securely authenticate your account by signing in with your Xfinity password and ID. If you have two factor authentication turned on, you then provide a one-time passcode (OTP). Once successfully logged in, you must request an OTP to finalize the security PIN. For those enrolled in two-factor authentication, this is the second OTP they have to provide.
You then receive a security PIN by sending it through text message to any active line on your Xfinity account. The security PIN remains valid for 24 hours and can be used to port out any phone number listed on the Xfinity account. If the security PIN is not used within the 24-hour window, you will need to request another one.
If you can’t send the security PIN using the Xfinity app or website, you must visit an Xfinity Retail Store to validate your identity
You can also reach out to our awesome Xfinity mobile agents via https://www.xfinity.com/mobile/support
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Dumaine
Contributor
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119 Messages
4 days ago
Curious if you finally got your PIN and did you have to go into a Xfinity Store?
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