I need a manager to call me ASAP!!

I need a manager to call me to rectify my situation. I called xfinity about our TV plan and got roped into joining xfinity mobile on December 17th. My husband and I were supposed to receive two iPhone 16s and return our iPhone 13s for credit. The employee (on the phone) rhanco203 sent my husband an iPhone 15 instead of an iPhone 16. I've moved our phones from AT&T to xfinity mobile. After everything was moved and we went into the xfinity store where I live, the employee there pointed out that my husband had an iPhone 15, not iPhone 16. The employee at the store said to NEVER order phones on the phone because they mess up ALL THE TIME as he has seen it on numerous occasions. There is no recourse for me, the customer, and the employee gets their commission so what do they care if the customer gets the wrong phone. I had already spent hours and hours on the phone with xfinity trying to move the phones from 13s to the new phones....literally all day on December 23rd and learned my husband had the wrong phone that evening. I called xfinity on December 24th to rectify the situation. It takes FOREVER to get through to an employee since xfinity sets it up for me to be forced to chat with a bot before I can get to a person. When I get to a human being, the employee said he would fix the situation. I spent hours with him on the phone giving him my husband's old phone information (although I had already done this step with rhanco203 originally). After we were done, he said he couldn't complete the order because so many orders were going out and he would call me back in a few hours. HE NEVER CALLED BACK! I no longer have the energy to get through to xfinity and reexplain our situation again. Also, I never got a text response from xfinity on December 24th how the xfinity service went, surprise, surprise!! I spend so much money with xfinity - cable, internet, security, and now mobile. I'm very unhappy and I plan on making complaints on every forum to discourage people to never sign up for xfinity mobile. The fact that I can't get to a human being and have to wait forever to get to one makes me really angry. Also, I was supposed to get promotions on xfinity to use for chargers, iPhone covers, etc. The xfinity store cannot use the promotions because they are third party. I can't use them online because the code does not work! This seems like bait and switch. Your employee OVER PROMISED AND UNDER DELIVERED!!! I will never order anything from xfinity ever again. NEVER!!!!