I need a esim

@user_c2rgzy - I can certainly guide you on how to get a new eSIM for Xfinity Mobile! The process usually depends on whether you are adding a new line, switching your current device, or bringing your own device (BYOD).

Generally, you can get a new eSIM through the Xfinity Mobile website or the Xfinity app.

Here are the common steps, but the exact process can vary based on your situation:

1. Check Compatibility
First, make sure your phone is unlocked and eSIM-compatible with Xfinity Mobile. Our website has a compatibility checker tool.

2. Activate or Replace Your Device

If you are bringing your own device (BYOD) or replacing an existing Xfinity Mobile phone:

- Log in to your Xfinity Mobile account on the website or through the Xfinity App.

- Navigate to the Devices section or Mobile lines and data usage.

- Select the line you want to activate the eSIM on.

- Look for options like "Upgrade or switch your device" or "Replace your Device" and select "Bring Your Own."

- You will be prompted to enter your device's IMEI (specifically the eSIM IMEI or IMEI2 if your phone has dual SIM capabilities).

- Follow the on-screen instructions to confirm the activation and data plan.

If you are adding a new line:

- Log in to your Xfinity Mobile account on the website or through the Xfinity App.

- Select Add a Line.

- Choose "Bring your phone."

- Enter your device's IMEI and follow the prompts to choose your plan.

- If your device is compatible, the system will typically default to eSIM activation.

3. Download the eSIM Profile
After you complete the steps online or in the app, you will need to download the eSIM software onto your phone. This can happen in a few ways:

- Automatic Notification: Your phone might receive a notification that a "Cellular Plan is Ready to be Installed." Tapping this and following the prompts will usually complete the setup.

- QR Code: our system might display a QR code on your screen (or send it via email). You would go into your phone's Settings > Cellular/Mobile Data and select the option to Add Cellular Plan by scanning the QR code with your phone's camera.

- Manual Entry: In some cases, you may be given details to enter manually in your phone's settings.

Important Tip: Be sure you are connected to a stable Wi-Fi network during the entire process, as eSIM activation requires an internet connection.

If you encounter issues or need a manual transfer:
If the self-service options don't work, especially for transferring a line from a physical SIM to an eSIM on the same phone, you may need to let us know.

Xfinity Mobile Support Phone Number: You can call Xfinity Mobile customer support at 1-888-936-4968.

Xfinity Store: Visiting an Xfinity Retail Store is another option for in-person help.

Xfinity Community Forum: We can have you send us a direct message here so that we can take a closer look at things.

I recommend starting with the Xfinity Mobile website or app, as those are the quickest methods for a new eSIM. Please let me know if this helps!