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I moved and kept my email but didn't know I had to sign in every 9 months to check email and it's now deactivated what can I do?
I have been using Xfinity for 12 years from my new address and have had some glitches but was last told I did not need to sign in from the website to keep my account active. I see in the links that you DO need to sign in every 9 months from the website. I did not do this and now cannot receive my e-mail through my other devices. Please help!!!! Is it too late? What can I do?
XfinityKrista
Official Employee
•
1.3K Messages
3 months ago
Hello @user_hjmypo, thank you for taking the time to reach out on social media. I understand your concern with the email, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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