2 Messages
I have not received my iPhone rebate since December 2024.
Im getting very impatient waiting for you guys to respond to all my efforts to find my old iphone 14 pro max that was in perfect condition that I traded in for my iphone 16 pro max for 420.00.
This almost feels like a scam by Assurante and Xfinity.
I call Assurante, and they tell me to contact xfinity and xfinity puts you into a loop and hangs up.
I may need to make a formal complaint to the city of folsom, ca.
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XfinityRay
Official Employee
•
2.7K Messages
2 days ago
Hi there, user_rqek9c! We would be happy to look further into your phone to find out why the rebate has not been added. I apologize this has not yet been resolved and agree that should have shown up by now. We will get to the bottom of this!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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