Visitor
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1 Message
I got scammed by xfinity
In November 2024, I switched my mobile lines to Xfinity and participated in a promotion to trade in two mobile phones for two new iPhone 16 Pro Max units, with a guaranteed credit of $1,000 per phone. Although I received an official email confirming that both trade-ins were accepted, I have yet to receive any portion of the $2,000 credit. Despite this, I am being charged a hefty amount on my bill every month. Over the last several months, I have called customer support thousands of times, spoken with virtual assistants, and visited Xfinity physical stores repeatedly. Every time I am told the issue will be fixed by the next billing cycle, yet nothing happens. I have raised numerous tickets, including a corporate ticket opened last month that was supposed to resolve the matter, but I have received no follow-up or credit. At this point, I am simply seeking the $2,000 credit I am owed for the accepted trade-ins and a permanent correction to my billing.
XfinityAlyssaA
Official Employee
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2.3K Messages
13 hours ago
Good evening @user_fwagcc, and thank you for reaching out on our Forums with your mobile billing concerns, we appreciate the opportunity to help look into this further. I see that you stated you have not received your promotional trade in credits and have raised numerous tickets. We'll be happy to review those tickets further to see what next steps can be taken to get this resolved. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
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We look forward to working with you further!
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