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1 Message
Wednesday, January 14th, 2026 9:36 PM
My phone isnt active why
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Contributor
54 Messages
1 month ago
do you have samsung?
because both my phones are out and from samsung. im on the phone with an agent now and shes telling me this is has been going on all day.
Official Employee
1.5K Messages
Hello @user_xya01i sorry to hear the phone is not working. Could you be more specific what features are not currently working? Does the phone still work on WiFi?
Quadro
Contributor
•
54 Messages
1 month ago
do you have samsung?
because both my phones are out and from samsung. im on the phone with an agent now and shes telling me this is has been going on all day.
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0
XfinityMatthew
Official Employee
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1.5K Messages
1 month ago
Hello @user_xya01i sorry to hear the phone is not working. Could you be more specific what features are not currently working? Does the phone still work on WiFi?
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