Hi there, @user_897uci to receive a text message or email link for your Xfinity Mobile order, you'll need to complete the identity verification process. If a verification link was not automatically sent to you, you can request one through the Xfinity Mobile Verification Page. Once you receive the link, you'll be prompted to upload photos of a valid government-issued ID, such as a driver's license, state ID, or passport. This verification helps protect your account and prevent unauthorized orders. Please keep in mind that the identity verification process must be completed within 72 hours of placing your order. If verification is not completed within that timeframe, the order may be automatically canceled. You can find additional details about the process in Xfinity's Identity Verification Support Article.
XfinityRichard
Official Employee
•
3.5K Messages
13 hours ago
Hi there, @user_897uci to receive a text message or email link for your Xfinity Mobile order, you'll need to complete the identity verification process. If a verification link was not automatically sent to you, you can request one through the Xfinity Mobile Verification Page. Once you receive the link, you'll be prompted to upload photos of a valid government-issued ID, such as a driver's license, state ID, or passport. This verification helps protect your account and prevent unauthorized orders. Please keep in mind that the identity verification process must be completed within 72 hours of placing your order. If verification is not completed within that timeframe, the order may be automatically canceled. You can find additional details about the process in Xfinity's Identity Verification Support Article.
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