1 Message
I can't connect. Please advise
I can't call to talk with an agent because one of your agents messed up my account and now I don't have access to my phone service. I have been trying to contact through the live chat service for 4 HOURS!!! and now I can't even connect to that. I am beyond livid with this service!
I hope Xfinity Mobile is aware that not only did this employee remove a phone from my account that I haven't paid for, yet, but they also made it so I no longer have access to my mobile service.
XfinityJamesC
Official Employee
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1.6K Messages
3 months ago
Greetings, @RoderickS91! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues connecting with our Xfinity Mobile Team, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_cd77f3
Visitor
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2 Messages
3 months ago
I've been having issues with my internet every time the temperature reaches 100 degrees.
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