I can’t activate my Apple Watch

I’ve tried to activate my Apple Watch, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.”

I tried unpairing the Apple Watch and then pairing it again. Restarting both the watch and iPhone. The software is updated for both devices . Nothing works.

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XfinityThomasD

Official Employee

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1.7K Messages

22 days ago

user_u79oay Sorry to hear that this watch is giving you so much trouble. Are you still having trouble getting things set up, or were you able to get assistance?

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user_u79oay

Visitor

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2 Messages

I called , and I was told the issue was that I had a limit of 5 lines actives. I was told they would call me in the following days so I’m still waiting on that

(edited)

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17 days ago

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user_u79oay, We can help look further into this issue for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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15 days ago

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user_u79oay

I can’t activate my Apple Watch

XfinityThomasD

user_u79oay

XfinityNatalie

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