I am not receiving calls on my iphone

I recently updated my iPhone and now can not receive calls.

additionally, I try to log into Xfinity and do not access my mobile account only the internet/ tv account

Responses

XfinityShawn

Official Employee

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1.1K Messages

17 days ago

@user_aqwzsg Can you try to restart your phone to see if that works? Also, are you hearing a message when trying to make calls? When it comes to your Xfinity login concerns, are you receiving an error code or message?

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user_96f607

Visitor

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1 Message

11 days ago

Outgoing phone calls (call failed) incoming calls (doesn’t ring, can’t see). Callers say Mailbox full. I can’t empty it. Rebooted many times. However can send & receive text msgs.

iPhone SE (2nd Gen) Has latest updates

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XfinityRay

Official Employee

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2.3K Messages

Hi there, user_96f607! Thanks for taking the time out of your day to reach out about your phone. I know that can be frustrating not being able to make or receive calls. I appreciate all the details you provided about what error is happening and your device details. They are very helpful!

When did this issue first begin?

Have you tried any troubleshooting steps such as ensuring Airplane mode is off or restarting the device?

Are you using iOS 18 or another version?

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9 days ago

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user_aqwzsg

I am not receiving calls on my iphone

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XfinityShawn

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