I am in urgent need of assistance from a manager.

Our experience with Xfinity Mobile has been completely unacceptable. We are one week into service and still do not have a fully functioning mobile phone. This is especially concerning because the phone is for my 80-year-old mother, who needs a reliable device for daily use and safety.

I have made multiple attempts to resolve this through customer support, but I have been trapped in an endless loop with no ownership, no progress, and no resolution. At this point, the lack of accountability is alarming.

This has been, without question, the worst customer service experience I have encountered. I am asking for immediate escalation to someone with the authority to resolve this issue promptly.

Is there anyone within this company who can take ownership and help us fix this—now?