Visitor
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1 Message
I am being given the run-around regarding device trade-in
I ordered a new phone only because of a $750 trade in credit promotion. I sent the old device, activated the new one.
Trade in credit was never applied.
I have spoken to agents/representatives 5 or 6 times about this, and every time they confirmed the device was received and credit will be applied on the next cycle. I have screenshot this each time. And yet every month, every cycle, the bill is the same. I feel as though I am being stolen from, what am I supposed to do?
XfinityWilliam
Official Employee
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1.2K Messages
19 days ago
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