Visitor
•
1 Message
How to return the free apple watch SE3 from promotion?
Hello,
I got a call from Xfinity official phone number about a free apple watch promotion but with only $10/mo for 3 years. He said it has data and wifi so I was expecting it to have a new phone number but seems it needs to be connected to my phone. And looking at other support forum posts, seems many people are struggling on returning the apple watch as well.
After being a xfinity customer for many years(mobiles, home internet, etc), I am not sure why they are doing this to me.
On the phone call, the agent mentioned there is 7 day free cancellation.
I would like to return it. How to proceed? Should I bring the apple watch to the Xfinity store?
I am not sure where to request return label or anything like that.
Thank you for your assistance.
XfinityKei
Official Employee
•
2.4K Messages
1 hour ago
@user_pj9qaz Thanks for reaching out for support on your mobile returns. I have a link to share from our mobile website which goes over the return policy. https://www.xfinity.com/support/articles/returns-and-exchanges
You have 14 days from the date your device is delivered or you buy it in-store to return or exchange it. For accessories, you have 30 days from the purchase date. Smartwatches, tablets and accessories: These can’t be returned online. You can chat with Xfinity Assistant to start a return. We'll email a FedEx return label. For exchanges, you can visit an Xfinity Retail Stors. If you purchased any accessories at an Xfinity Retail Store they should be returned to the same store where they were purchased. There is a $35 restocking fee (except for warranty exchanges and accessory returns) that will be deducted from your refund. We may refuse damaged items or charge a fee if the device isn’t in like-new condition.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
0
0