Visitor
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1 Message
How to file a complaint
I have sent a complaint and it keeps coming back in my e mail unanswered no matter how many times I resent it,I need a working e mail to send my complaint asap,this is ridiculous that I can’t find a way to make a serious complaint,this is no different than the months I’ve spent calling Xfinity just to be called a liar from a manager,and now I can’t find anyone way to complain because I can’t get through to file a complaint.so please send me a real e mail to send.
XfinityLinda
Official Employee
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2.7K Messages
2 months ago
Thanks for meeting us here in our community, @user_1fpcz5. We'll gladly assist with your concerns. Our team communicates through messaging here, so I wouldn't have an email for you. If we cannot assist, we can get a separate ticket opened for you if needed. Please send us a Direct Message with your full name, address, and your concerns. We look forward to assisting.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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user_mpo7ql
Visitor
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1 Message
19 days ago
How can I file a complaint?
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user_2jvozk
Visitor
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2 Messages
13 hours ago
I have been waiting for a refund for almost two weeks and I still have not received it. I was charged an outrageous fee for having someone come out to check my xfinity problem.
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user_2jvozk
Visitor
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2 Messages
13 hours ago
Xfinity has people working for them and you can’t understand what they are saying and obviously they can’t understand what I’m saying so nothing gets resolved as a result I canceled my services to have xfinity as my new phone carrier
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