Visitor
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1 Message
How to file a complaint
I have sent a complaint and it keeps coming back in my e mail unanswered no matter how many times I resent it,I need a working e mail to send my complaint asap,this is ridiculous that I can’t find a way to make a serious complaint,this is no different than the months I’ve spent calling Xfinity just to be called a liar from a manager,and now I can’t find anyone way to complain because I can’t get through to file a complaint.so please send me a real e mail to send.
XfinityLinda
Official Employee
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2.7K Messages
2 months ago
Thanks for meeting us here in our community, @user_1fpcz5. We'll gladly assist with your concerns. Our team communicates through messaging here, so I wouldn't have an email for you. If we cannot assist, we can get a separate ticket opened for you if needed. Please send us a Direct Message with your full name, address, and your concerns. We look forward to assisting.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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user_mpo7ql
Visitor
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1 Message
21 days ago
How can I file a complaint?
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user_2jvozk
Visitor
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2 Messages
3 days ago
I have been waiting for a refund for almost two weeks and I still have not received it. I was charged an outrageous fee for having someone come out to check my xfinity problem.
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user_2jvozk
Visitor
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2 Messages
3 days ago
Xfinity has people working for them and you can’t understand what they are saying and obviously they can’t understand what I’m saying so nothing gets resolved as a result I canceled my services to have xfinity as my new phone carrier
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