7 Messages
How do you CANCEL SERVICE
My phone broke, I have purchased 2 new phones that are SUPPOSED to work with Xfinity. BRAND NEW, FACTORY UNLOCKED, straight from MOTOROLA. Phone you sell yourself. I cannot get help online because your agents are trying to steal personal information. You in store agent was told to back off me when he became aggressive when I wouldn't personally give him my full SOCIAL SECURITY NUMBER! YOU DO NOT NEED MY SOCIAL SECURITY NUMBER TO PROVE MY IDENTITY! MY GOVERNMENT ISSUED ID, ME, THE BROKEN PHONE, AND PAYMENT INFORMATION IS MORE THAN ENOUGH TO IDENTIFY WHO I AM. I CAN BUY A GUN EASIER THAN I CAN GET A PHONE ADDED TO THE SERVICE I ALREADY PAID FOR!
HOW DO YOU CANCEL YOUR AWFUL SERVICE?????????
XfinityDena
Official Employee
•
4.7K Messages
7 hours ago
@user_rsg8al I am sorry for your experience. I do understand where you are coming from. Whenever interacting with support, you want to feel valued and cared for. That is what our team over is all about. We want customer service to always be our best 'product' and want you to always have an exceptional experience. Please send us a message with your name and service address to assist you.
I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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