U

Visitor

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1 Message

Thursday, August 8th, 2024 4:46 AM

how do i know if my phone is unlocked BEFORE switching carrier

I am joining a plan of my partner's. I paid off the device officially today. I know that "supposedly" my phone will be unlocked in 48 hours, and that the best way to test if it's unlocked is to try a new carrier SIM card. However, I have read horror stories where the person transferred their service after the 48 hours when they tried the new SIM, it turned out the phone wasn't unlocked, but since the service was already transferred, Xfinity could no longer unlock it. Can Xfinity not confirm BEFORE I transfer the number to get the new SIM that the phone is indeed unlocked? It is an iPhone 14 Pro Max. Thank you!

Problem Solver

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530 Messages

3 months ago

@user_db84db Go to Settings, General, About. Scroll down and look at the Carrier Lock section. If unlocked, it will say No SIM restrictions.

Official Employee

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1.2K Messages

3 months ago

Hi @user_db84db Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding unlocking your mobile device. I would be more than happy to offer my assistance looking into this further for you. We would recommend checking out How do I unlock my Xfinity Mobile phone? This link will provide the information for Apple and Android devices. 

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